30 ph Privacy Policy

1. Information You Provide to Us

When you register an account on 30 ph, we collect the personal details you submit during the sign-up process. This includes your full name, date of birth, email address, mobile number, and any government-issued identification documents required for age and identity verification. We also collect information you provide when you contact our support team, submit a complaint, or respond to a survey or promotion. Payment-related details such as your preferred e-wallet account name and transaction references are collected when you make deposits or request withdrawals. All information you submit must be accurate and up to date — providing false details is a breach of our Terms and Conditions and may result in account suspension. We only ask for information that is genuinely necessary to operate your account and comply with applicable Philippine regulations. You are always in control of the information you share with us, and you may request a review of your data at any time.

2. Information We Collect Automatically

When you visit or use the 30 ph platform, we automatically collect certain technical and behavioural data to help us operate and improve our services. This includes your IP address, device type, operating system, browser version, and the pages or game sections you visit during each session. We also record session duration, click patterns, and in-game activity to detect unusual behaviour and protect the integrity of our platform. This data is collected using standard web technologies such as cookies, session tokens, and server logs. We do not use this data to build advertising profiles or sell it to third-party marketers. Automatic data collection helps us identify and resolve technical issues quickly, ensuring a smooth experience for all players across the Philippines. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality.

3. How We Use Your Information

The personal information we collect is used exclusively to operate, maintain, and improve the 30 ph platform for players in the Philippines. We use your registration details to verify your identity, process transactions, and communicate important account updates with you. Your gaming activity data helps us detect fraud, prevent money laundering, and ensure compliance with responsible gaming obligations. We may use your contact details to send you service-related notifications such as deposit confirmations, withdrawal updates, and security alerts — these are not marketing messages and cannot be opted out of while your account is active. Where you have given explicit consent, we may also send you information about promotions and new features available on the platform. We do not use your personal data to make automated decisions that significantly affect your rights without human review. All data processing activities are carried out in accordance with applicable Philippine data protection laws.

3.1 Legal Basis for Processing

We process your personal data on the following legal grounds: fulfilment of our contractual obligations to you as a registered member; compliance with legal and regulatory requirements applicable to online gaming operators in the Philippines; our legitimate interests in maintaining platform security and preventing fraud; and, where applicable, your explicit consent for optional communications. You have the right to withdraw consent for optional data processing at any time by contacting our support team. Withdrawing consent will not affect the lawfulness of any processing carried out before the withdrawal. We will always inform you of the legal basis for any new processing activity that affects your personal data.

4. Sharing Your Information

30 ph does not sell, rent, or trade your personal information to third parties for commercial purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and technical infrastructure providers — all of whom are bound by strict confidentiality agreements. In certain circumstances, we may be required to disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines if we receive a lawful request or are required to do so by applicable law. If 30 ph undergoes a business restructuring or acquisition, your data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We will never share your personal data with third-party advertisers or data brokers. Any third party that receives your data on our behalf is permitted to use it only for the specific purpose for which it was shared. We regularly review our data-sharing arrangements to ensure they remain appropriate and compliant.

5. Data Security

We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. Our platform uses industry-standard encryption protocols to secure data in transit and at rest, and access to personal data is restricted to authorised personnel on a need-to-know basis. We conduct regular security assessments and keep our systems updated to address emerging threats. In the event of a data breach that is likely to affect your rights or freedoms, we will notify you and the relevant Philippine authorities in accordance with applicable legal requirements. You also play an important role in keeping your account secure — please use a strong, unique password and never share your login credentials with anyone. If you suspect that your account has been compromised, contact our support team immediately so we can take prompt action. No system is completely immune to security risks, but we are committed to minimising those risks at every level of our operations.

6. Data Retention

We retain your personal information for as long as your account remains active and for a reasonable period thereafter to comply with our legal and regulatory obligations. Under Philippine anti-money laundering regulations, certain transaction and identity records must be kept for a minimum period even after an account is closed. Once the applicable retention period has expired, we will securely delete or anonymise your personal data so that it can no longer be linked to you. If you request the deletion of your account, we will process your request promptly, subject to any legal obligations that require us to retain specific records. We do not retain data beyond what is necessary for the purposes described in this policy. You may contact our support team at any time to ask about the specific retention periods that apply to your data. Our data retention practices are reviewed regularly to ensure they remain proportionate and compliant with current regulations.

7. Your Rights

As a registered member of 30 ph and a resident of the Philippines, you have a number of rights in relation to your personal data under applicable data protection laws. You have the right to access the personal information we hold about you and to receive a copy of it in a commonly used format. You may request that we correct any inaccurate or incomplete information in your account records. In certain circumstances, you have the right to request the deletion of your personal data, subject to our legal retention obligations. You also have the right to object to or restrict certain types of data processing, and to withdraw consent for optional communications at any time. If you believe that we have not handled your personal data in accordance with this policy or applicable law, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team using the email address provided in the footer of this page. We will respond to all data rights requests within a reasonable timeframe and at no charge to you.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered members through the platform or by email. Your continued use of the 30 ph platform after any changes have been published constitutes your acceptance of the revised policy. We encourage you to review this page periodically so that you are always aware of how we handle your personal information. If you have any questions about this Privacy Policy or how we use your data, please do not hesitate to reach out to our support team. Previous versions of this policy are not retained for public access, so please ensure you review the current version regularly. We are committed to being transparent about our data practices and will always communicate significant changes clearly.